Referred SRD Status
Referred SRD status means your SRD R370 result needs extra checks before SASSA shows a final monthly outcome. First understand what referred means, then check the month, fix any phone access problem, and use the referred-status e-KYC route only when you are ready to verify.
Understand and Fix Referred SRD Status
Referred is not a final approval or decline. Confirm what it means first, then follow the verification steps for that month.
Do not appeal while the month is still referred. Complete the verification steps first, then check the same month later to see whether it changes to approved, declined, pending or another result.
What Referred SRD Status Means
It is not the same as declined
Referred means the month still needs extra checks. It is not a declined result, so verification usually comes before appeal.
It often points to identity checks
A referred result can appear when SASSA needs more confidence that the correct person is linked to the SRD profile. The referred-status e-KYC route is the main official route for that situation.
It applies to one month
SRD is assessed month by month. One month can show referred while another month shows approved, pending, declined or paid.
The result may take time to update
Completing e-KYC does not always change the status immediately. After you finish the prompts, check the same month again later.
Why Your SRD Status May Be Referred
Referred status usually means SASSA needs more information or verification before it finalises the monthly result.
How to Fix Referred SRD Status
Follow these steps in order. The official e-KYC button is included in the verification step because this is where the action belongs.
1. Confirm the referred month
First, check which month shows referred. Do not assume that every month has the same issue.
2. Make sure you have phone access
Before opening e-KYC, make sure you can receive messages on the cellphone number used for your SRD application. If the number is lost, inactive or no longer yours, go to the PIN help section on this page before trying to verify.
3. Open the referred-status e-KYC route
Next, use the official referred-status e-KYC page if the referred result asks you to verify your identity.
4. Enter the applicant ID number
Type the 13-digit South African ID number of the SRD applicant carefully. A wrong digit can stop the PIN step or delay the process.
5. Enter the SRD application phone number
Then enter the cellphone number used to submit your SRD application. The PIN may not work if you enter a different number.
6. Send and enter the PIN
The page may send a PIN to your SRD phone number. Enter the PIN only on the official SASSA SRD page, and do not share it with anyone.
7. Complete all prompts
After the PIN step, continue with every prompt shown on the official page. Do not stop halfway through the verification process.
8. Check the result again later
Finally, return to the same month later and check whether the status changed to approved, declined, pending or another result.
What You Need Before Referred e-KYC
If You Cannot Receive the PIN
Check the phone number used for SRD
The referred-status e-KYC route uses the phone number linked to your SRD application. If you enter a different number, the PIN may not work.
Fix the linked number if needed
If your old number is lost, inactive or no longer yours, update the SRD cellphone number before trying the referred-status e-KYC process again.
Use a number you control
Your SRD phone number affects verification, appeals, banking and communication. Do not rely on a stranger’s number.
Try again later if the SMS is delayed
If the PIN does not arrive immediately, wait before trying again. Repeating the same action too many times can create more delays.
If Referred Changes to Declined
Check the new decline reason
If your referred month later changes to declined, read the exact reason shown. The reason may mention identity verification failed, income source identified, UIF registered or another issue.
Use the declined status hub
Open the declined SRD status guide and match the reason to the correct next step.
Appeal only after a declined result
If the month becomes declined and you disagree with the decision, appeal that specific declined month. Do not treat a referred result as a decline before it changes.
Handle identity failure separately
Use the identity verification failed guide if the declined reason says identity verification failed.
If Referred Changes to Approved
After verification, a referred month may change to approved. Then your next step depends on the pay date and payment method.
Common Mistakes to Avoid
Do not appeal a referred status too early
Referred status usually means a check is still needed. Complete the required referred-status e-KYC route first.
Do not stop after only entering the PIN
The PIN step may only open the next part of the process. Follow the prompts and complete the verification before checking your status again.
Do not ignore the referred month
If the status stays referred, check whether identity verification is required. Waiting without completing e-KYC may delay the outcome.
Do not share your PIN
Never give your SRD PIN, OTP, ID number or phone access to someone promising to fix referred status.
Do not use unofficial verification pages
Use official SASSA SRD pages on the srd.sassa.gov.za domain for e-KYC and verification actions.
Official Source Notes
Official SRD status checking
The official SRD portal includes application status and e-KYC options for SRD applicants.
Official source: Official SASSA SRD portal
Official e-KYC page
The official e-KYC page includes e-KYC status check, e-KYC reverification and e-KYC for referred status options.
Official source: SASSA SRD e-KYC page
Appeal portal is for declined appeal action
The official appeal portal is used to lodge an appeal or check an appeal status after a declined decision.
Official source: Official SRD appeal portal
Official contact-detail update route
The official contact-update page says applicants who want to update their cellphone number or email address must verify that they are the original applicant.
Official source: Official SRD contact details update
Referred SRD Status FAQs
What does referred SRD status mean?
It means your SRD month needs extra checks before SASSA shows a final result.
Is referred status declined?
No. Referred is not the same as declined. If the result later becomes declined, check the decline reason and decide whether to appeal.
What should I do first if my status is referred?
Understand what referred means, then confirm the month. After that, use the referred-status e-KYC route if identity verification is required.
What details do I need for referred-status e-KYC?
You may need your 13-digit South African ID number and the phone number used to submit your SRD application.
Should I appeal referred status?
Usually no. Appeal is normally for declined months. Complete referred-status verification first and check the result again later.
What if I cannot receive the e-KYC PIN?
Check the SRD phone number first. If the number is lost, inactive or no longer yours, use the PIN help section on this page before trying e-KYC again.
Does entering the PIN complete the whole process?
Not always. The PIN may only let you continue. Follow all prompts on the official page until the verification process is complete.
How long does referred status take to update?
There is no guaranteed instant update. After completing verification, check your SRD status again later.