Change SRD Phone Number
Change your SRD phone number if the cellphone number linked to your SRD R370 application is lost, inactive, wrong, no longer yours, or cannot receive OTPs. Your SRD phone number is used for status checks, appeals, banking updates, identity verification and official SMS communication.
Update Your SRD Phone Number
Use the official SASSA SRD mobile-number update page. You need your ID number, the correct update reason, your payment option and an active number that can receive SMS messages.
The official page verifies that you are the original applicant before changing the number. Do not share your OTP, ID number or SRD profile access with anyone.
What You Need Before Updating Your Number
How to Change Your SRD Phone Number
1. Open the official mobile-number update page
Go to https://srd.sassa.gov.za/sc19/mobile-number-update. Do not enter your ID number, phone number or OTP on random websites, WhatsApp links or social media forms.
2. Enter your South African ID number
Enter the 13-digit ID number linked to your SRD application. The page uses this to start the process and check that the request belongs to the original applicant.
3. Choose the reason for changing your number
Select the reason that fits your situation. The official page may show options such as Lost phone, Used third party phone, New phone or Captured number wrong.
4. Select your current payment option
Choose the payment method currently linked to your SRD profile, such as Cash Send or Bank Account. This helps confirm that the update request belongs to the correct applicant.
5. Complete the identity and SMS verification steps
Follow the instructions shown on the official page. You may need to receive an OTP, PIN or SMS instruction. Enter the code only on the official SASSA SRD page and do not share it with anyone.
6. Use the new number for future SRD actions
After the update is accepted, use the new number for SRD status checks, appeals, banking updates, identity verification and payment-related communication.
When You Should Change Your SRD Phone Number
You lost your old phone or SIM
If you no longer have the old number, you may miss OTPs, SMS links, appeal updates, payment messages and verification instructions.
You used someone else’s phone number
If your SRD application was linked to a third-party phone, update it to your own active number so you control future SMS and OTP access.
You entered the wrong number
If the number was captured incorrectly, update it as soon as possible. A wrong number can block status access, appeals, banking updates and verification.
You changed to a new number
If you now use a new SIM or phone number, update the SRD profile before you need an OTP for appeals, banking details or verification.
Why Your SRD Phone Number Matters
If You Lost Access to the Old Number
Choose the correct update reason
If the official page asks for a reason, choose the option that matches your situation, such as Lost phone or Used third party phone.
Prepare for identity verification
Because a phone-number change affects access to your SRD profile, SASSA may need to confirm that you are the original applicant.
Use your own active number
The new number should belong to you and be available whenever SASSA sends OTPs, verification links, appeal updates or banking-related messages.
Do not pay someone to recover the profile
Avoid people in WhatsApp, Facebook or Telegram groups who claim they can recover your SRD number for a fee. Use the official update page only.
If the Mobile Number Update Does Not Work
The page does not accept your ID number
Check that you entered the correct 13-digit South African ID number used for your SRD application. Do not add spaces or extra characters.
You cannot receive the OTP
Make sure the new SIM is active, switched on, has signal and can receive SMS messages. Do not request repeated OTPs too quickly.
If SRD SMS messages or OTPs are not arriving, read the SRD OTP not received guide.
The process asks for identity verification
Complete the verification instruction shown by the official page. Read the SASSA identity verification guide if you need help understanding that step.
You still cannot update your number
Use official SASSA support routes. Read the SASSA contact details guide if you need official contact options.
After Changing Your SRD Phone Number
Check your SRD status again
After the number update is accepted, check your SRD status using your ID number and updated cellphone number.
Continue with appeals if needed
If you changed the number because you could not receive an appeal OTP, return to the SASSA SRD appeal guide after your number is active.
Continue with banking updates if needed
If banking details were blocked because your old number was unavailable, use the update banking details guide after your number is corrected.
Keep the new SIM active
Keep the number switched on and able to receive SMS messages. You may need it again for future SRD status, appeal, banking or verification actions.
Avoid Phone Number Update Scams
Never share your OTP
Your OTP protects access to your SRD profile. Do not give it to anyone, even if they claim they can help you update the number faster.
Do not use fake update forms
Fake forms may collect ID numbers, phone numbers, banking details or OTPs. Use the official SASSA SRD mobile-number page only.
Do not pay for a number change
Be careful of anyone asking for money to change your SRD phone number, recover your profile, release payment or guarantee approval.
Check the scam guide after suspicious activity
Read the SRD scam warning guide if someone asked for your ID number, OTP, banking details or payment for phone-number help.
Official Source Notes
Official mobile-number update page
The official SRD mobile-number update page is used when an applicant needs to update the cellphone number linked to an SRD application.
Official source: SRD mobile-number update page
Original applicant verification
The official page says SASSA first needs to verify that you are the original applicant before allowing the phone-number update.
Official SRD portal
Use the official SRD portal to compare your status result after changing the number.
Official source: Official SASSA SRD portal
Change SRD Phone Number FAQs
Where do I change my SRD phone number?
Use the official SASSA SRD mobile-number update page: https://srd.sassa.gov.za/sc19/mobile-number-update.
What details do I need?
You need your 13-digit South African ID number, a reason for the number update, your current payment option, and an active new cellphone number.
What reasons can I choose?
The official page may show reasons such as Lost phone, Used third party phone, New phone or Captured number wrong. Choose the reason that matches your case.
Why does SASSA verify me before changing the number?
Your phone number controls OTPs, SMS links, appeals, banking updates and profile access. Verification helps confirm that the original applicant is requesting the change.
Can I use someone else’s number?
You should use your own active number. Using another person’s number can cause OTP problems, payment communication problems and profile-access risks.
What if I do not receive the OTP?
Check that the SIM is active, has signal and can receive SMS messages. If the problem continues, use official SASSA support routes.
Should I update banking details after changing my number?
Only update banking details if your payment method or bank account is wrong, closed, unavailable or needs changing. If banking was blocked because of the old number, wait until the new number is active first.