Privacy Policy

This Privacy Policy explains how SRDLive.com handles personal information when you use this website, including any SRD status checker hosted on the site, support guides, contact forms, cookies, analytics and advertising features.

Last updated: June 2026

SRDLive.com is an independent website. We are not SASSA, the Department of Social Development, the South African government, a bank, a payment provider or an official government service.

Who We Are

SRDLive.com provides SRD R370 status-check support, explanatory guides and related information for users who want to understand SRD results, payment issues, appeals, identity verification, banking updates, phone-number changes and scam safety.

This Privacy Policy applies to SRDLive.com and pages published under this domain.

Official SRD applications, grant decisions, appeals, payments, banking changes, identity verification and phone-number updates are controlled by official systems and institutions, not by SRDLive.

Personal Information We May Process

Depending on how you use SRDLive, we may process limited personal information. This may include information you enter into a checker, information you send through a contact form, and basic technical information generated when you visit the website.

Personal information may include:

  • South African ID number and cellphone number entered into an SRD status checker, where such a checker is hosted on SRDLive.
  • Your name, email address and message if you contact us.
  • Technical information such as IP address, browser type, device type, pages visited, request time, referral source and general website activity.
  • Cookie, analytics or advertising identifiers where cookies, scripts or similar technologies are used.

Do not send us OTPs, banking PINs, card details, banking app passwords, full bank statements, private login information or unnecessary copies of identity documents.

SRD Status Checker Privacy

SRDLive may host an SRD status checker on this website. Where hosted, the checker may ask for an ID number and cellphone number so that a user can request and view an SRD R370 status result.

SRDLive does not store, sell, publish, display publicly, add to public URLs, use for marketing, or create a public database from ID numbers, cellphone numbers or SRD status results entered into the checker.

The checker is designed for temporary, user-initiated lookup use only. Lookup details are used only to request the relevant status result for that specific lookup.

Lookup details are not intended to be saved in the SRDLive WordPress database, public pages, analytics reports, advertising systems, marketing lists, downloadable files or reusable lookup records.

SRD lookup details should not be placed in public page URLs. Direct visits to a checker page should not expose another user’s ID number, phone number or status result.

Users should only use the checker with their own details or with details they are legally authorised to use.

How We Use Information

We may use information for the following purposes:

  • To operate SRDLive and display website pages correctly.
  • To provide checker functionality where a status checker is hosted on the website.
  • To respond to messages sent through contact forms or email.
  • To improve content, usability, performance and website safety.
  • To prevent spam, abuse, scraping, automated attacks, fraud or security issues.
  • To understand general website traffic and page performance through analytics.
  • To display, manage or measure adverts where advertising tools are used.
  • To comply with legal, security or operational obligations.

We do not use SRD checker ID numbers, cellphone numbers or status results for marketing lists, advertising targeting lists, public records or resale.

Cookies, Analytics and Advertising

SRDLive may use cookies, scripts, pixels or similar technologies to keep the website working, measure traffic, improve pages, protect the site from abuse and support advertising.

Analytics tools may collect general information such as page views, device type, browser type, approximate location, referral source and user interactions. This helps us understand which pages are useful and where improvements are needed.

Advertising partners may use cookies or similar technologies to display adverts, limit repeated adverts, measure ad performance and manage advertising systems.

You can usually block, delete or manage cookies through your browser settings. Some parts of the website may not work correctly if cookies are disabled.

Technical Logs and Security Processing

Like most websites, SRDLive may process limited technical information through hosting, firewall, CDN, caching, security, spam-prevention and error-monitoring systems.

Technical information may include IP address, browser type, device type, page path, request time, response code, error events, security events or request patterns.

These technical records are used for security, debugging, uptime, performance, abuse prevention and protection against spam, scraping or automated attacks. They are not intended to operate as an SRD lookup history, public beneficiary database or marketing list.

SRDLive aims to configure checker functionality so that SRD lookup ID numbers, cellphone numbers and status results are not intentionally logged, cached, indexed, advertised, retained or exposed through technical systems.

Contact Forms and Messages

If you contact SRDLive through a contact form or email, we may process the information you choose to send, such as your name, email address, page URL and message.

We use this information to read, review and respond to your enquiry, correction request, abuse report, privacy question or website-related message.

Do not include full ID numbers, OTPs, banking PINs, card details, passwords, banking app login information or unnecessary private documents in contact messages.

When We May Share Information

We may use service providers to help operate SRDLive. These may include hosting providers, security tools, CDN providers, analytics services, advertising partners, email services, form tools and technical support providers.

These service providers may process limited information only as needed to provide their services, protect the website, measure performance, deliver adverts or support website operations.

We may also disclose information if required by law, to respond to valid legal requests, to protect SRDLive, to prevent abuse, to investigate security incidents, or to protect the rights and safety of users or others.

We do not sell SRD checker ID numbers, cellphone numbers or status results.

External Websites

SRDLive may link to official websites and third-party websites, including official SRD routes, SASSA pages, appeal pages, banking-update pages, verification pages or contact pages.

External websites are not controlled by SRDLive. They have their own privacy policies, security practices, forms, cookies, adverts and data-handling rules.

When you leave SRDLive and use an external website, you do so under that external website’s own terms and privacy policy. Always check the website address before entering personal information.

Retention of Information

SRD checker lookup details are intended for temporary lookup use only and are not intended to be retained by SRDLive after the lookup is completed.

Contact messages may be retained for as long as reasonably needed to respond, keep a record of the enquiry, prevent abuse, manage complaints or comply with legal obligations.

Technical logs, analytics data, cookie data and advertising data may be retained by SRDLive or third-party service providers according to their own retention settings, operational needs and legal requirements.

We aim to keep personal information only for as long as reasonably needed for the purpose for which it was processed, unless a longer period is required or allowed by law.

Security Measures

SRDLive aims to use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, public exposure or unlawful processing.

These measures may include HTTPS, access controls, hosting security, firewall protection, spam prevention, careful checker design and limiting unnecessary storage of sensitive lookup details.

No website, hosting provider, browser, network route or online tool can be guaranteed to be completely secure. Users must also protect their own information by not sharing OTPs, banking details, screenshots or private documents with strangers.

Your Privacy Rights

Depending on applicable law, including South Africa’s Protection of Personal Information Act, you may have rights relating to your personal information. These may include the right to request access, correction, deletion, restriction, objection, withdrawal of consent where applicable, or information about how personal information is processed.

You may contact SRDLive if you have a privacy request relating to information you believe we hold about you.

If you believe your personal information has been processed in a way that violates POPIA, you may also have the right to lodge a complaint with the Information Regulator.

Children’s Privacy

SRDLive is intended as a general public information website. It is not designed to knowingly collect personal information from children.

If a parent or guardian believes that a child has submitted personal information to SRDLive, they may contact us so the issue can be reviewed.

Security Incidents

If SRDLive becomes aware of a security incident involving personal information, we will review the incident and take reasonable steps based on the nature of the issue, the information involved and applicable legal requirements.

Where legally required, SRDLive may notify affected users, service providers, regulators or other relevant parties.

User Responsibilities

You are responsible for using SRDLive safely and lawfully.

You should not use the checker to search for another person’s SRD result without permission. You should not scrape, test, harvest, guess or bulk-check ID numbers, cellphone numbers or personal records.

You should never share OTPs, SMS links, banking PINs, banking app passwords, card details, full ID numbers, screenshots or private documents with unofficial helpers, WhatsApp groups, social media pages or strangers.

Changes to This Privacy Policy

SRDLive may update this Privacy Policy when website features, checker functionality, cookies, analytics tools, advertising tools, legal requirements, service providers or privacy practices change.

The latest version published on this page applies when you use SRDLive.

Contact and Related Pages

For privacy questions, correction requests, abuse reports or takedown concerns, use the contact page: Contact SRDLive.

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